RETURN POLICY

• If your product has manufacturing defect, or it is damaged during the transit when delivering to the customer, we can exchange if similar product is available or we can refund. Return your purchase to us within 3 days and we will refund your full purchase price, excluding shipping charges, return shipping charges & applicable custom duties/taxes.
• Refunds will be done only through the Original Mode of Payment.
• Products will only be accepted if they are in their original packing and tags intact, the right invoice value and original invoice.
• We cannot accept returns of product over 3 days in your possession or any sign of use.
• However, if you would like to exchange a product, please check our exchange policy.
• There will be no return or exchange on customized orders.

REFUND POLICY

• Refunds will be done only through the Original Mode of Payment.
• We will process the refund after receipt of the product/s by Bond Beyond Jewellery Trading LLC which maintains http://www.bondbeyond.ae Website ("Site"). Customers cannot cancel their order once shipping confirmation has been sent via e-mail. Cancellations will only be accepted before the shipping confirmation, in this case refunds will be made back to the payment solution used initially by the customer, only if requested before 9:00pm (GMT+4) on the same day of purchase.
• Orders paid by credit/debit card will be refunded back to the credit/debit card within 7 to 15 working days. In case of use of any cash back/promotion amount that you saved will not be a part of the refund. For orders placed through gift certificates or voucher of "Site", refund would be provided in form of a fresh gift certificate or voucher of the same value (less shipping charges).

EXCHANGE POLICY

• Any items to be exchanged will need to be sent back in the original packaging and condition along with original receipt within 3 days from the date of purchase.
• Items on "promotion / sales" are not eligible for exchange.
• In case of exchange, customers are liable to pay for the shipping fees (for both return of original product and shipment of exchanged product).
• You can exchange for a product of the same value or higher.
• Request for exchange will not be applicable if there is any physical damage (including scratches) to the product because of misuse, dropping, etc.

Please contact us on info@bondbeyond.ae for more information.

Please note: All items are thoroughly checked before shipping, to avoid customer dissatisfaction. Our highest priority is always you and your confidence in us. We would always prefer you to come back to our store. However, if there are any damages you have noticed, please notify us on info@bondbeyond.ae describing all possible order details including images. We will then further communicate in case of return and arrange a pickup